Privacy Policy
Privacy Policy
Effective Date: September 1, 2025
This Privacy Policy describes how Happy Tails CBD (“we,” “us,” “our”) collects, uses, discloses, and protects the personal information of visitors and customers (“you,” “your”) on the Site, and in connection with our products and services.
-
Information We Collect
We collect personal information in the following contexts:
a) Information you provide directly:
- Name, email address, mailing address, phone number
- Payment information (collected by our third-party payment processor)
- Order history, preferences, and customer communications
- Other information you choose to provide (e.g. for support, reviews, surveys)b) Automatically collected information:
- IP address, browser type, device type, operating system
- Usage data (pages visited, time on site, referral source)
- Cookies and similar tracking technologies
- Analytics data (Google Analytics or similar tools)c) Third-party sources:
- We may receive information from third parties (e.g. shipping carriers, fraud detection services) to verify address, identity, or detect fraud.
-
Use of Information
We may use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you (order confirmations, updates, support)
- To send you marketing or promotional messages (if you opt in)
- To detect and prevent fraud, abuse, or illegal activity
- To personalize your experience on the Site
- To analyze and improve our products, services, and website
- To comply with legal obligations (tax, reporting, etc.)
-
Sharing & Disclosure
We may share your information with:
- Service providers & vendors (e.g. payment processors, shipping carriers, marketing platforms) to facilitate our operations
- Legal & regulatory authorities, when required by law or subpoena
- Business transfers, if we merge, are acquired, or sell assets, your information may be transferred
- Aggregated or anonymized data, which cannot identify you personally
- Other parties, with your consent
We will not sell your personal information (unless required).
-
Cookies, Tracking & Advertising
We use cookies and related technologies to:
- Recognize your preferences and settings
- Understand site usage (analytics)
- Deliver relevant advertising
- For remarketing or targeted ads (if you consent)
You can control or disable cookies at the browser level, but that may affect functionality of the Site.
-
Data Retention & Security
- We retain personal data as long as necessary to fulfill the purposes outlined here or as required by law.
- We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
- However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.
-
Your Rights & Choices
Depending on your jurisdiction, you may have rights such as:
- Access, correction, or deletion of your personal data
- Opting out of marketing communications
- Withdrawing consent
- Restricting or objecting to certain processing
- Data portability
- Lodging a complaint with your data protection authority
To exercise these rights, contact us at hello@happytailscbd.ca. We may require identity verification to fulfill your request.
-
Children
We do not knowingly collect personal information from children under 13 (or the minimum legal age in your region). If you believe we collected information from a minor, contact us and we will delete it.
-
International Transfers
If you are outside of Canada, your personal information may be transferred to our servers or service providers located in other countries, which may have different data protection laws. By using the Site, you consent to that transfer.
-
Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version and update the “Effective Date.” Your continued use of the Site after changes constitutes acceptance.
-
Contact
If you have questions or concerns about this Privacy Policy, contact us at:
Happy Tails CBD
hello@happytailscbd.ca
